About JOVEYA
JOVEYA is a travel-focused social service for profiles, discovering travelers, sharing travel plans, connections, messaging and group trips. References to “JOVEYA”, “we” and “us” mean the team operating the JOVEYA service. Contact us at support@joveya.app. Features may depend on the release, location and account eligibility.
Eligibility and your account
You must be at least 18 years old and legally able to agree to these Terms. Provide accurate account information, use only an account you are entitled to operate and keep your sign-in details secure. Do not impersonate another person, misrepresent your age or share access to evade restrictions. Tell support promptly if you suspect unauthorized access.
A social service for travelers
JOVEYA helps people connect; it does not act as a travel agency, tour operator, insurer or emergency service. A match, profile, connection or group membership is not a guarantee of identity, compatibility or safety. You are responsible for checking travel arrangements, entry requirements, bookings, insurance and the people you meet. Any arrangements or payments made with another traveler or outside provider are between you and that party.
Your content and permissions
You retain ownership of the content you submit. You grant JOVEYA a non-exclusive, worldwide, royalty-free permission to host, store, reproduce, display and transmit that content as needed to operate, protect and provide the service according to your sharing choices. This permission does not transfer ownership or authorize unrelated advertising use. It ends when the content is removed from our systems, subject to limited retention described in the Privacy Policy and copies already shared with others. Only upload content you have the right to share, including permission from people whose private information or images you disclose.
Responsible use
Follow the Community Guidelines. Do not harass, threaten, exploit or discriminate against others; share unlawful or non-consensual content; scam, spam or impersonate; or misuse personal information. Do not bypass access controls, scrape personal data, interfere with the service or evade moderation. Respect another person’s boundaries, refusals and decision to block you.
Privacy and private interactions
Use sharing controls carefully when posting photos, trip dates, destinations or messages. Private features limit access within JOVEYA but cannot prevent recipients from taking screenshots or sharing information elsewhere. Do not publish another person’s private communications or sensitive information without permission. See the Privacy Policy for how information and safety reports are handled.
Free and Plus
JOVEYA may offer Free and Plus features. Availability and limits are shown in the app. Paid store purchasing and subscription management are not currently activated in this release. If paid subscriptions are introduced, the price, billing period, renewal and cancellation terms will be presented before purchase. For any subscription purchased through an external store, use that store to manage cancellation and refund requests; deleting your JOVEYA account does not itself cancel it. Nothing here limits mandatory consumer rights.
Safety, moderation and appeals
We may review reports and relevant content, remove or restrict content, limit features, suspend or close accounts where necessary to address violations, protect people, investigate abuse or meet legal obligations. Urgent safety risks may require action without advance notice. You can request a review through an available in-app appeal option or support@joveya.app. Include enough information to identify the decision, without sending unnecessary sensitive information.
Leaving JOVEYA
You may stop using the service at any time. Use the account deletion option in Settings to end access, or request account and associated data deletion through the Delete Account page. Uninstalling the app does not delete your account. Some information may be retained for limited safety, legal or operational reasons as explained in the Privacy Policy.
Service availability and responsibility
We work to provide a reliable service, but cannot promise uninterrupted availability, error-free operation or the accuracy of user content. To the extent allowed by applicable law, the service is provided as available and we are not responsible for losses caused by other users, external services or circumstances outside our reasonable control. These Terms do not exclude liability that cannot lawfully be excluded, or reduce rights and remedies you have under applicable law.
Changes and contact
We may update the service and these Terms. Updated Terms will show a version and effective date. Material changes will be communicated through the service or another appropriate channel, with additional agreement where required. The English and Arabic versions are intended to convey the same terms; report a discrepancy to support so it can be corrected. For questions or disputes, contact support@joveya.app. Any mandatory local legal rights remain applicable.