1. Who We Are
JOVEYA is a travel-focused social application designed to help adults discover travelers, create and join trips, communicate with other users, and use travel-related social features.
For privacy-related questions, contact:
Email: support@joveya.app
Website: https://joveya.app
2. Age Requirement
JOVEYA is intended only for users who are at least 18 years old.
We do not knowingly permit children under 18 to create or maintain JOVEYA accounts.
If we learn that an account belongs to a person under 18, we may suspend or remove the account and associated information as permitted by law.
3. Information We Collect
Depending on how you use JOVEYA, we may collect the following categories of information.
Account Information
This may include:
- Name
- Date of birth
- Age
- Gender
- Nationality
- Country or city of residence
- Email address
- Phone number, where provided
- Account identifiers
- Authentication information
Passwords are handled through our authentication infrastructure and are not stored by JOVEYA in readable form.
Profile Information
This may include:
- Profile photos
- Biography or “About” information
- Travel interests
- Languages
- Travel preferences
- Trip information
- Other profile details you choose to provide
Some profile information may be visible to other JOVEYA users depending on your visibility and privacy settings.
Trips and Group Trips
When you create, join, request to join, or interact with a trip, we may process information such as:
- Destination
- Trip title
- Trip dates
- Trip type
- Group membership
- Join requests
- Invitations
- Host and co-host roles
- Trip status
- Trip-related communications
Messages and Communications
JOVEYA may process:
- Text messages
- Images shared through messaging
- Trip cards
- Read receipt information
- Message timestamps
- Moderation actions
JOVEYA currently does not support general document, video, or unrestricted file attachments.
Connections and Social Activity
We may process information relating to:
- Connection requests
- Accepted or rejected requests
- Saved travelers or trips
- Blocked users
- Reports
- Invitations
- Group membership
- Discovery interactions
Verification and Trust Information
JOVEYA may process:
- Email verification status
- Phone verification status
- Trust-related indicators
- Identity or safety verification information where implemented
- Fraud or abuse prevention signals
Phone verification may be limited to eligible subscription tiers where applicable.
Subscription and Billing Information
If you purchase JOVEYA Plus, payments are processed by the applicable app store and/or authorized subscription infrastructure.
JOVEYA may receive information such as:
- Subscription product
- Subscription status
- Purchase identifier
- Renewal status
- Expiration date
- Refund or revocation status
- Store transaction metadata
JOVEYA does not receive your full payment card details from Google Play, Apple, or RevenueCat.
We currently use RevenueCat to assist with subscription entitlement processing and synchronization.
Device and Technical Information
We may automatically collect limited technical information such as:
- Device type
- Operating system
- App version
- Device or installation identifiers
- IP address
- Error logs
- Security events
- Performance information
- Notification delivery information
Location and Travel Information
JOVEYA may process general travel or location-related information you provide, such as:
- Country
- City
- Destination
- Trip location
If precise device location is introduced or used in the future, JOVEYA will request the appropriate permission before accessing it.
4. How We Use Your Information
We may use personal information to:
- Create and manage your account
- Provide traveler discovery
- Display profiles and trips
- Enable messaging and social interactions
- Operate Group Trips
- Process connection requests
- Apply privacy and visibility settings
- Provide subscription features
- Determine JOVEYA Plus eligibility
- Restore purchases
- Prevent duplicate or unauthorized purchase ownership
- Enforce usage quotas
- Prevent fraud, spam, abuse, and misuse
- Provide moderation and safety tools
- Process reports and blocks
- Send essential service notifications
- Improve app reliability and performance
- Diagnose technical problems
- Protect users and the JOVEYA platform
- Comply with legal obligations
5. Discovery and Visibility
JOVEYA includes discovery features that may display users and trips to other users.
Where available, users may control whether their profile appears in traveler discovery.
Trip visibility may be managed separately from traveler-profile discovery.
JOVEYA may apply ranking and recommendation logic to improve relevance and diversity. Subscription status may provide a limited ranking benefit in certain tie situations, but does not guarantee top placement.
6. Online Status, Last Seen, and Read Receipts
JOVEYA may provide:
- Online status
- Last seen
- Read receipts
Where privacy controls are available, visibility may follow reciprocal rules. For example, disabling your own visibility may also limit your ability to view the same information about others.
7. How We Share Information
We do not sell your personal information to advertisers.
We may share information only where necessary with service providers supporting JOVEYA, such as:
- Cloud database and backend providers
- Authentication providers
- File storage providers
- Push notification services
- Subscription and billing providers
- App stores
- Security and monitoring providers
Examples may include Supabase, Google services, Apple services, Firebase, and RevenueCat.
These providers process data according to their own contractual and privacy obligations.
We may also disclose information where reasonably necessary to:
- comply with law
- respond to valid legal requests
- protect users
- investigate fraud or abuse
- enforce our Terms of Service
- protect JOVEYA’s rights and security
8. Subscription Information and JOVEYA Plus
JOVEYA Plus may unlock additional features.
Subscription status may be determined using information received from the relevant app store and subscription infrastructure.
Cancellation of renewal does not necessarily terminate JOVEYA Plus immediately. Access may continue until the end of the paid entitlement period unless the entitlement is withdrawn earlier due to a refund, revocation, chargeback, or store action.
9. What Happens When JOVEYA Plus Ends
When JOVEYA Plus ends:
- Your account is not automatically deleted.
- Existing conversations are not automatically deleted.
- Existing trips are not automatically deleted solely because Plus ended.
- Existing saved items may be retained even if they exceed Free limits.
- New actions may be limited according to Free-plan limits.
If a Plus user has uploaded more photos than allowed under the Free plan, JOVEYA may retain the additional uploaded photos while limiting the number shown publicly.
The user may be allowed to choose which retained photos remain publicly active.
Some Group Trip administrative privileges may remain temporarily available during an applicable grace period.
10. Data Retention
We retain information for as long as reasonably necessary to:
- operate JOVEYA
- maintain your account
- preserve authorized user history
- provide safety and moderation functions
- comply with legal obligations
- prevent fraud and abuse
- resolve disputes
Certain historical content, such as completed or cancelled trip history, may remain available in read-only form where appropriate.
Deleting your account may not immediately remove information that we are legally required or legitimately permitted to retain.
11. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect user information.
These may include:
- encrypted network connections
- restricted database access
- authentication controls
- row-level data protections
- server-side authorization
- controlled storage access
- security logging
- abuse prevention mechanisms
No online system can guarantee absolute security.
12. Blocking, Reporting, and Safety
Users may have access to tools to:
- block other users
- report inappropriate conduct
- report profiles, trips, or messages
- manage connection requests
JOVEYA may investigate reports and take action including warnings, restrictions, suspension, or account removal.
13. Your Choices and Rights
Depending on applicable law, you may have rights to:
- access your information
- correct inaccurate information
- request deletion
- object to certain processing
- limit certain processing
- withdraw consent where processing depends on consent
- request information about how your data is used
You may also manage various privacy settings directly through the app.
To make a privacy request, contact:
support@joveya.app
We may need to verify your identity before processing certain requests.
14. International Data Processing
JOVEYA and its service providers may process information in countries other than your country of residence.
Where required, we take reasonable steps to ensure appropriate safeguards are used for international processing.
15. Third-Party Services
JOVEYA may integrate with third-party services such as:
- Google Play
- Apple App Store
- RevenueCat
- Supabase
- Firebase
- notification services
- authentication providers
Their processing of information may also be governed by their own privacy policies.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
If material changes are made, we may notify users through the app, email, or another appropriate method.
The “Effective Date” at the top of this policy indicates when the latest version became effective.
17. Contact Us
For questions, concerns, or privacy requests:
JOVEYA
Email: support@joveya.app
Website: https://joveya.app
Language Notice:
This document is provided in English and Arabic. In the event of any inconsistency between the two versions, the English version shall prevail to the extent permitted by applicable law.