1. Send your request
Email support@joveya.app with the subject “JOVEYA Account and Data Deletion Request”. Send from your registered email if you can, and include your account email or username. If you cannot access that email or registered using a phone number, explain this so support can arrange an appropriate ownership check. Never include a password or verification code.
2. Verify account ownership
Support may ask for proportionate information to make sure the request is yours. This protects you against someone else deleting your account. Clicking the email button only opens a draft; send it to submit your request. No deletion is performed by this webpage.
3. Account access and data review
The in-app Settings → Delete Account option ends access and removes your profile from active use. It hides profile photos, ends active connections, withdraws relevant group memberships, cancels active trips you own and disables push registrations. For erasure of stored personal data, send the account and data deletion request above; access removal alone does not confirm complete erasure.
What data the request covers
Your request covers account identifiers and contact details, profile information and photos, travel plans, messages, connections, settings and device registrations. Support will review erasure or anonymization and explain any relevant exceptions. Limited safety-report evidence, moderation records, fraud-prevention data or legally required records may need to be retained under restricted access for the relevant purpose.
Timing and retained information
There is no fixed deletion completion or retention period stated here. Support will explain the handling of your request and any retained information and its basis, in accordance with applicable legal deadlines. Backups and copies other users have independently saved may not be removed immediately. See the Privacy Policy for retention criteria.
Before you leave
Save anything you need before requesting deletion. Uninstalling the app does not delete the account. Deleting an account does not itself cancel an external App Store or Google Play subscription; manage any such subscription with the store where it was purchased. Paid store subscription management is not currently activated in this release.