Contact support
Email support@joveya.app. Briefly describe the issue and include your account email or username, device type, app version and any relevant error message. Share only what is needed to understand the problem.
Protect your account
Never send your password, one-time verification codes, full payment details or identity documents in an unsolicited email. If you cannot access your account email, explain that in your message so support can discuss an appropriate ownership check.
Safety reports and appeals
Use the app’s report, block or appeal options when available. You can also email support with the relevant profile, trip, message or decision details. If someone is in immediate danger, contact local emergency services. This mailbox is not monitored as an emergency service.
Privacy and account deletion
For access, correction or other privacy requests, email support. To request account and associated data deletion, use the Delete Account page. Automated data export and paid store subscription management are currently unavailable in the app.
What happens next
Support reviews your message and may request further information. No fixed response time is advertised. Check your inbox and spam folder for replies. Opening an email link does not submit a request; you need to send the email.